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Frequently Asked Questions
Discover the answers to some of the frequently asked questions our customers ask us. If you can’t find the answer you are looking for please get in touch, we are always happy to help.
Where can I find my calibrations certificates online?
These can be accessed through any of the Calibration Certificates portals located on pages throughout the site.
Why are your Uncertainties of Measurement (CMC Values) tighter than those of your competitors?
Because we only calibrate using primary standard thermocouples, which have been directly calibrated against our accredited primary fixed points.
How can I access my certifications if I don’t have a username and password?
CCPI Europe has three types of certificates; certificate of conformity, certificate for coil calibration and certificate of calibration (customer specific).
Certificates can be obtained by entering the document reference number (which is the preceded by CCP/C on the certificates of conformity or calibration) into the box labeled “Reference Number”.
How do CCPI Europe look after my property?
CCPI ensure that any property belonging to customers or external providers, returned for repair, modification, recycling, complaint, investigation or calibration, is maintained in a satisfactory condition.
All customer property is treated with due care and attention at all times.
Loss, damage, or unsuitability of a customer’s property is recorded as non-conforming product.
How can I return my goods back to CCPI Europe?
Returning items for re-calibration, recycling or investigating can be done via the CCPI Europe Returns Portal.
Complete the online form, providing as much information as possible. Once the returning items are reviewed and accepted, you will receive a PDF to print off with our shipping address and your unique reference number.
How can I find whether my standard is the equivalent of UKAS?
ILAC (International Laboratory Accreditation Co-operation) and IAF (International Accreditation Forum) are world-level organisations working respectively for the recognition of accreditation of laboratories and accreditation of certification.
ILAC and IAF have set up and maintained multilateral mutual recognition agreements based on the regional agreements developed by EA in Europe, APLAC (Asia Pacific Laboratory Accreditation Co-operation for laboratories and inspection) and PAC (Pacific Accreditation Co-operation for certification) in Asia-Pacific.
Visit ILAC at http://www.ilac.org
Frequently Asked Questions
"I would like you to be aware of the high level of customer service and to give praise to Julian Bloomfield and his team for the work that was carried out at RLC over the last couple of weeks. During our pre Nadcap audit, it was identified via a non-conformance that we needed to have a recording system installed on our process lines. The initial installation requirement was to piggy back off our current process line sensors; however, due to some compatibility issues, this was not possible. What followed was nothing short of exceptional customer service which ensured that within 1 week of leaving site after the initial installation, we had a fully operational and compliant system just in time for our Nadcap Chemical Process audit.
All too often, people are quick to complain when things go awry, but never commend when a service above and beyond the level required has been given.
I would like you to share my thanks and gratitude with Julian Bloomfield, Darren Oldrey and all others at CCPI who ensured that we were compliant to Nadcap requirements before our audit."
James Capstick RLC UK
"As one of Julian’s new customers I’ve been really impressed with the support and service I’ve received in getting our new heat treatment plant up and running. Both his support and his team’s has been invaluable in achieving our target of having the plant fully operational by the end of October.
Julian’s very approachable and provides suitable expert support even over the phone which is very reassuring when I’m getting the plant ready for customer work.
A massive thank you Julian and his team."