"I would like you to be aware of the high level of customer service and to give praise to Julian Bloomfield and his team for the work that was carried out at RLC over the last couple of weeks. During our pre Nadcap audit, it was identified via a non-conformance that we needed to have a recording system installed on our process lines. The initial installation requirement was to piggy back off our current process line sensors; however, due to some compatibility issues, this was not possible. What followed was nothing short of exceptional customer service which ensured that within 1 week of leaving site after the initial installation, we had a fully operational and compliant system just in time for our Nadcap Chemical Process audit.
All too often, people are quick to complain when things go awry, but never commend when a service above and beyond the level required has been given.
I would like you to share my thanks and gratitude with Julian Bloomfield, Darren Oldrey and all others at CCPI who ensured that we were compliant to Nadcap requirements before our audit."
James Capstick RLC UK